• The most likely cause is due to the filename of your image. You must not have any spaces, or non letter/number characters, i.e. no . \'d0 ( ) _ = + @ ! or similar characters. AOI Portfolios only accepts .jpg files (.swf or .mov files for animations).
  
• Make sure the extensions are spelled correctly i.e. jpg not jpeg.
  
• Ensure the image is in RGB mode, CMYK jpg's will not upload.Make sure your name is highlighted in the Upload box before clicking 'Upload Media'.Your web browser must have cookies enabled (which they usually are by default).
  

To check cookies are enabled in Internet Explorer go to the Edit menu / Preferences / Receiving Files / Cookies. Set ‘When receiving cookies’ to ‘Never ask’.
To check cookies are enabled in Netscape go to the Edit menu / Preferences / Privacy & Security / Cookies. Set cookies to ‘Enable all cookies’ or ‘Enable cookies based on privacy settings’.
To check cookies are enabled in Firefox go to the Preferences menu / Privacy. Make sure the 'allow sites to set cookies' box is checked.
To check cookies are enabled in Safari go to the Preferences menu / Security. Under Accept Cookies, ensure 'never' is unchecked.

What are cookies?
Cookies are small pieces of information (username, password etc.)stored by a web server on the visitor's hard drive. When the visitor accesses the same web site for a second time the server looks for the cookie and configures itself based on the information provided.

The page stalls when uploading.
This is a connection speed issue and although rare, especially with broadband it can still occur and can be due to a variety of reasons. Quit your browser, restart the computer and connect afresh.
Slow connection speeds can occur during peak hours for Internet use. If your service provider is putting many connections into a small combined connection, normal customer demand can overload the capacity of the combined connection. To resolve this behavior, you may need to switch to a more reliable ISP.
The computer may slow down while you are running programs in the background. Quit all other applications, restart the computer, and then test the connection by uploading an image.

I have deleted an image but it still appears in my Portfolio.
Occasionally, after deletion, an image may still appear to be visible or it's space replaced with 'illustration'. Although the image no longer exists on the server this is a temporary anomaly which is cleared from your view once AOI Portfolios are next indexed. Indexing happens daily at four hour intervals, 12.00am, 4.00am, 8.00am, 12.00pm, 4.00pm, 8.00pm.

I have uploaded and keyworded my images but they do not appear in a search or on the Keywords page.
Keywords, names and other caption info do not become searchable, or visible, until AOI Portfolios have been indexed. Indexing happens daily at four hour intervals, 12.00am, 4.00am, 8.00am, 12.00pm, 4.00pm, 8.00pm.

I get a ‘Service Unavailable’ message.
Occasionally our service provider may need to reboot their servers or are carrying out routine maintenance work. In this case quit your browser, wait for 10 minutes or so, restart and and sign in.
If the ‘Service Unavailable’ message persists then there is a good chance you are reading the same page from earlier which the computer has stored in it’s cache (memory). First refresh or reload the page. If that doesn’t work you will need to empty the web browser cache.
To empty the cache in Internet Explorer go to the Edit menu / Web Browser / Advanced. Under the cache section click the ‘empty now’ button. Quit the browser, (you may also need to restart the computer). Re-open the browser and go to sign-in.
To empty the cache in Netscape go to the Edit menu / Preferences / Advanced / Cache. Under the cache section click the ‘Clear Memory Cache’ button. Quit the browser, (you may also need to restart the computer). Re-open the browser and go to sign-in.

I have read the User Guide but am having problems...
AOI Portfolios have been extensively tested on all recommended browsers and on both the mac and pc platforms. If you are still having problems after reading this section then please contact us at admin@aoiportfolios.com outlining the specific problem you are encountering together with details of which operating system you are using (mac or pc) and which browser you are using (version number too if possible). Our tech support team should be able to resolve your problem. However, if the problem cannot be duplicated by us, it will in all likelihood be a local issue, in which case we would initially suggest restarting your computer and/or using an alternative browser.